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Privacy Policy
KukucsBox (“us”, “we”, or “our”) operates the www.kukucsbox.com website (hereinafter
referred to as the “Service”).
This page informs you of our policies regarding the collection, use and disclosure of personal
data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the
collection and use of information in accordance with this policy. Unless otherwise defined in
this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our
Terms and Conditions, accessible from www.kukucsbox.com
PERSONAL INFORMATION WE COLLECT
INFORMATION PROVIDED BY YOU
When you register for an account with KukucsBox you provide your name, email address,
password, delivery address, the names of recipient children and their dates of birth and
payment information e.g. your credit or debit card details and billing postcode. You also have
the option to tell us what your relationship to the child is. Through your use of the service you
may also choose to provide your product feedback in the form of star ratings and comments.
We collect information you voluntarily provide to us, such as your name, phone number and
email address when you contact our Customer Care team for help with your subscription or
purchase of a gift.
KukucsBox does not target, as its paying customers, children under the age of sixteen.
Although visitors of all ages may navigate through our websites, we do not knowingly collect
or request personal information from those under the age of sixteen. If we discover, by any
means, that a child under sixteen has been registered on our site, we will cancel that account
and delete the personal information in it from our records.
INFORMATION COLLECTED AUTOMATICALLY
We automatically collect some information about you such as that collected by server logs or
3rd party website analytics services, and by using cookies or similar technologies when you
visit our websites. We may collect information about the type of device you use and its
operating system and version, your IP address, your general geographic location as indicated
by your IP address, your browser type, the pages you view on our websites and how you
interact with that content.
INFORMATION OBTAINED FROM OTHER SOURCES
We may receive information about you from social media platforms when you interact with
us on those platforms. We may also receive information from your Bank that tells us why a
payment transaction on your chosen payment method failed if it did so.
HOW WE USE PERSONAL INFORMATION
PROVIDING THE TOUCANBOX SERVICE
We process your personal information in order to provide you with the service you have
requested from us and signed up for. This processing is necessary for the performance of our
agreement with you and helps us provide you with the best possible experience of KukucsBox.
We also use your data to develop aggregate analysis and business intelligence that enables
us to operate, make informed decisions about, and report on the performance of our
business. We have a legitimate interest in processing your data for these reasons and it is
often necessary for the fulfilment of our contract with you.
TAKING CARE OF OUR CUSTOMERS
To help provide you with the best possible customer care we collect certain data by email or
using our contact us form.
We do not routinely offer customer care by telephone but should you contact us by phone,
we may collect your phone number and any information provide to us during your
conversation with us. We do not record phone calls.
If you contact us by post, we will collect any information you provide to us in any postal
communications you send us however we will not keep physical copies of your
communication any longer than is strictly necessary to handle your enquiry.
We have a legitimate interest in processing your data for these reasons and it is often
necessary for the fulfilment of our contract with you.
WEBSITE AND IT IMPROVEMENTS
We collect and store server logs to improve network, server and database security. This
includes analysing log files to help identify and prevent unauthorised access to our network,
the distribution of malicious code, denial of services attacks, fraud and other attacks, by
detecting unusual or suspicious activity.
We also analyse how our website users interact with our website and its features. For
example, we analyse total visitor numbers and unique visitors, the time and date of the visit,
whether certain pages or sequences of pages were visited, whether a visit resulted in a
subscription to our service, the operating system and browser used and approximately where
visitors are when they are accessing our websites. We use the information gathered from the
analysis of this information to improve our websites.
We have a legitimate interest in improving our websites so that we can provide a better
experience for existing customers and to attract new customers to our service.
COMMUNICATION AND MARKETING
We use the data we collect to deliver and personalise our communications with you. For
example, we may contact you by email to inform you about new products, special offers or
to invite you to take part in a survey or provide product feedback. This processing is necessary
to serve our legitimate interest. As a subscriber to KukucsBox you can opt-out of these emails
at any time by visiting your email settings.
We also use cookies and similar technologies to provide the most relevant advertising to you.
Please see Use of automated decision making for display advertising below.
COOKIES AND SIMILAR TECHNOLOGIES
We use cookies and similar technologies like scripts, tags, web beacons, and other identifiers
to help us personalise our website for you, remember your preferences, understand how
users are using our website, and help customise our marketing offerings.
COOKIES
A cookie is a small data file that is sent by our servers to your computer when you visit our
websites. When you visit our websites again, this cookie can be read and your browser can
be recognised. We use the following categories of cookies on our website:
Strictly necessary cookies - these cookies are essential for you to browse our website and use
its features and you cannot opt out of receiving them. You can block them using your
browsers’ cookie settings (see below) but this may prevent you from being able to use our
websites.
Performance cookies - we use Google Analytics to help us understand things like how long a
visitor stays on our website, what pages they find most useful, and how they arrived. You can
find out more about Google Analytics from Google. We also test some new features on groups
of users this way.
Functionality cookies - these cookies allow our websites to remember choices you make while
browsing. For example, we may store your country choice so that we can automatically
configure your experience to the correct territory and language.
Targeting/advertising cookies - third party cookies are those placed by websites and/or
parties other than KukucsBox but at our request. These largely help us provide more relevant
advertising or to feedback anonymised data on signup conversions to our affiliate marketing
partners. These cookies are subject to the respective privacy policies for these external
services, for example, Facebook Data Use Policy.
You can opt out of specific types of cookies (apart from necessary cookies), or you can review
your current settings for these cookies by using our Cookie Settings.
PIXELS OR BEACONS
In addition to cookies, we may use small images known as 'pixels' (also known as web beacons
or pixel tags). We use pixels in our various email communications to you, to help us to
understand whether our emails have been viewed. We also use third party pixels (such as
those from Google, Facebook, and other advertising networks) to help us provide advertising
that is relevant to your interests. As a KukucsBox user you can opt out of most of our emails
by visiting your email settings page. Learn more about our advertising and marketing activities
below.
ADVERTISING AND MARKETING TOOLS
KukucsBox may work with third-party advertisers that use cookies and similar technologies to
provide more relevant advertising about KukucsBox across the internet. Examples of this may
include a KukucsBox advertisement on a Facebook or Google page or on a site within Google’s
advertising network. We do not share your personal information as part of this process and,
where necessary, we obtain your consent. This results in increased efficiencies and costs
savings for us compared to manually displaying advertisements or displaying advertisements
by different means. You can opt out of these personalised ads from most major third-party
advertisers and ad networks at any time by visiting Ad Choices and this will impact the
advertising you see across the internet.
TO DETERMINE YOUR NEXT BOX
We make automated decisions about what product to send you next based on information
and feedback you have given us. This is a critical way that we customise our service for you
and you cannot opt out other than by cancelling your subscriptions. We have a legitimate
interest in processing your data this way in order to provide you the best service we can.
IN MARKETING EMAILS
We may use information that we know about you, either that you have provided to us or that
may be included in your account history to determine the best marketing, transactional and
product emails to send you. By targeting these emails and by analysing how our email
recipients respond to our emails we are able to send more relevant emails to current and
former customers and we are able to improve the content and effectiveness of these emails.
This means that your behaviour when you open our emails will be tracked using small gif files
called pixels or beacons and will include open rates, bounce rates and click through rates. It
is in our legitimate interests to use profiling and tracking in this way and you can opt out by
unsubscribing from all our emails in our Account section.
HOW WE SHARE PERSONAL INFORMATION
KukucsBox does not and will never sell personal information about our customers. We do,
however, share your personal information with a number of 3rd parties where strictly
necessary to operate as a business and provide the service you ordered. This may involve your
data being transferred outside the EEA. For further information about the safeguards used
when your information is transferred outside the European Economic Area, see the section
of this privacy policy below entitled Transfers of your information outside the European
Economic Area. We may share information with the following types of third parties:
THIRD PARTY VENDORS
KukucsBox uses a variety of third-party vendors to carry out critical services like website
hosting, online product purchases and shipping, credit card processing and email
communications. We will only share your personal data when absolutely necessary. It is our
legitimate interest to process your personal data for these purposes. We do not display the
identities of our service providers for security and competitive reasons but if you have any
questions please send an email to hello@kukucsbox.com
SALE OR MERGER
We may share your personal information in the event of a merger, acquisition, or sale of all
or a portion of our assets. Of course, we shall notify you via email and/or a prominent notice
on our website and inform you of your rights.
LEGAL DISCLOSURE
When legally required, strictly necessary for the performance of the services or to protect our
rights, or the rights of our affiliates or users, we disclose your personal information to law
enforcement authorities, investigative organisations, our affiliates or in legal proceedings.
HOW LONG WE RETAIN YOUR INFORMATION
We will retain your personal information for as long as we deem it necessary to enable you
to use the website, to provide your subscriptions to you, to comply with applicable laws
(including those regarding document retention), resolve disputes with any parties and
otherwise as necessary to allow us to conduct our business. All personal information we retain
will be subject to this Privacy Statement and our internal retention guidelines. If you have a
question about a specific retention period for certain types of personal information, please
send an email to hello@kukucsbox.com
HOW WE SECURE YOUR INFORMATION
While we are committed to protecting against the prevent loss, theft or misuse of your
personal information and though we take all reasonable precautions to secure the personal
information we collect, no system should be considered completely safe from compromise.
We store the personal data you provide on computer systems that have limited access, that
are in controlled facilities and which have suitable backup policies in place. We ensure that
our third-party data centre vendors provide adequate security measures. Additionally, your
data is protected with encryption, such as Transport Layer Security (TLS), during transmission
over the Internet.
Your password is stored using a one-way hash, which means that it cannot be recovered (or
disclosed) by anyone, including KukucsBox, it can only be reset. To protect the confidentiality
of your personal information, you must keep your password confidential and not disclose it
to any other person. Please notify us immediately if you believe your password has been
misused and note that we will never ask you to disclose your password in an unsolicited phone
call or email.
If you send us any information by email you should be aware that email is not secure and as
such could be read in transit within systems outside of our control. If you send us information
in this manner you do so at your own risk. Though we cannot discuss the details of our security
systems and policies if you have any questions please email hello@kukucsbox.com and we
will try to answer them.
TRANSFERS OF YOUR INFORMATION OUTSIDE THE
EUROPEAN ECONOMIC AREA
Personal data collected by KukucsBox may be stored and processed within or outside the EEA
and is sometimes determined by where our service providers are located or store data.
KukucsBox has put in place adequate mechanisms to protect personal information whenever
it is transferred internationally, for example by using the Model Contract Clauses as approved
by the European Commission or, in the case of suppliers in the US, that they have certified
under the EU-U.S. Privacy Shield program.
YOUR DATA PROTECTION RIGHTS UNDER THE GENERAL DATA
PROTECTION REGULATION (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection
rights. KukucsBox aims to take reasonable steps to allow you to correct, amend, delete or
limit the use of your Personal Data. If you wish to be informed about what Personal Data we
hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
The right to access, update or delete the information we have on you. Whenever made
possible, you can access, update or request deletion of your Personal Data directly within
your account settings section. If you are unable to perform these actions yourself, please
contact us to assist you.
The right of rectification. You have the right to have your information rectified if that
information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal Data.
The right of restriction. You have the right to request that we restrict the processing of
your personal information.
The right to data portability. You have the right to be provided with a copy of the
information we have on you in a structured, machine-readable and commonly used
format.
The right to withdraw consent. You also have the right to withdraw your consent at any
time where KukucsBox relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of
your Personal Data. For more information, please contact your local data protection authority
in the European Economic Area (EEA).
CHANGES TO THIS PRIVACY POLICY
We may update our Privacy Policy from time to time. We will notify you of any changes by
posting the new Privacy Policy on this page. We will let you know via email and/or a prominent
notice on our Service, prior to the change becoming effective and update the “effective date”
at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for
any changes. Changes to this Privacy Policy are effective when they are posted on this page.
CONTACT US
If you have any questions about this Privacy Policy, please contact us:
By email: hello@kukucsbox.com